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Some quick tips that may assist you in the event of a claim:
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Motor / Boat / Caravan

  • Obtain other parties details (name, address, contact number, registration)
  • Take photos of the damage to your vehicle and the other parties vehicle/s
  • Do not admit liability to the other party
  • Do not authorise your own repairs

Windscreen Claims

  • Contact our Claims Team to arrange repairs
  • If you have already arranged and  paid for repair or replacement, forward your invoices to our office and we will submit to your insurer

Property - Commercial / Domestic / Rural

  • Always take photos of any damange
  • Arrange any necessary repairs to make your property safe and minimise any further loss

Water Damage

  • Engage a carpet restorer to extract water

​Theft / Malicious Damage

  • Report incident to police
  • Supply proof of ownership of stolen items (photos, receipts etc.)

​Machinery Breakdown / Fusion

  • ​Obtain a repair report and quote / invoice to repair / replace

Glass Breakage

  • Arrange any necessary repairs to make your property safe
  • Contact our office and we will make any necessary arrangements for repair / replacement of the glass
  • If you have arranged and paid for repair or replacement, forward your invoices to our office and we will submit them to your insurer

Loss of Stock

  • ​Take photos as proof of loss before discarding any damaged / spoiled stock
  • Make a comprehensive list of all damaged / spoiled stock or food
  • Provide a quote / invoice to replace the lost stock

​Liability / Professional Indemnity

  • Do not admit any liability and contact our Claims Team immediately