NQIB - North Queensland Insurance Brokers
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What to do in the
event of a claim?

In all instances, contact our NQIB Claims Team as soon as possible
​and we will advise you on your next step. 
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Some quick tips that may assist you in the event of a claim:
​

Motor / Boat / Caravan

  • Obtain other parties details (name, address, contact number, registration)
  • Take photos of the damage to your vehicle and the other parties vehicle/s
  • Do not admit liability to the other party
  • Do not authorise your own repairs

Windscreen Claims

  • Contact our Claims Team to arrange repairs
  • If you have already arranged and  paid for repair or replacement, forward your invoices to our office and we will submit to your insurer

Property - Commercial / Domestic / Rural

  • Always take photos of any damange
  • Arrange any necessary repairs to make your property safe and minimise any further loss

Water Damage

  • Engage a carpet restorer to extract water

​Theft / Malicious Damage

  • Report incident to police
  • Supply proof of ownership of stolen items (photos, receipts etc.)

​Machinery Breakdown / Fusion

  • ​Obtain a repair report and quote / invoice to repair / replace

Glass Breakage

  • Arrange any necessary repairs to make your property safe
  • Contact our office and we will make any necessary arrangements for repair / replacement of the glass
  • If you have arranged and paid for repair or replacement, forward your invoices to our office and we will submit them to your insurer

Loss of Stock

  • ​Take photos as proof of loss before discarding any damaged / spoiled stock
  • Make a comprehensive list of all damaged / spoiled stock or food
  • Provide a quote / invoice to replace the lost stock

​Liability / Professional Indemnity

  • Do not admit any liability and contact our Claims Team immediately

Machinery Claim Form NQIB Townsville Ayr Ingham Charters Towers
MACHINERY
​CLAIM FORM
General Claim Form NQIB Townsville Ayr Ingham Charters Towers
GENERAL
​CLAIM FORM
Motor Vehicle Claim Form NQIB Townsville Ayr Ingham Charters Towers
MOTOR VEHICLE
​CLAIM FORM
Liability Claim Form NQIB Townsville Ayr Ingham Charters Towers
LIABILITY
​CLAIM FORM
NQIB
Phone 07 4755 6100
​Fax 07 4755 6180
Email townsville@nqib.com.au
PO Box 543 Thuringowa Central BC QLD 4817
557 Ross River Road Townsville QLD 4810
AFS Licence No 245647   |   ABN 60 010 612 174
FINANCIAL SERVICES GUIDE
PRIVACY POLICY STATEMENT
NQIB Steadfast Member Townsville Ayr Ingham Charters Towers
NQIB Members of NIBA Townsville Ayr Ingham Charters Towers
NQIB Members of CQIB Townsville Ayr Ingham Charters Towers
NQIB Members of AFCA Townsville Ayr Ingham Charters Towers

​General advice on this website has been prepared without taking into account your objectives, financial situation or needs.  Before acting on the advice, consider its appropriateness.  Consider our disclosure documents, which include our Financial Services Guide (FSG) and Product Disclosure Statements (PDS) for some products.
©NQIB North Queensland Insurance Brokers. All rights reserved. Website by Grey and Grey.
  • Home
    • About Us
    • Meet The Team
  • Insurance
    • Business Insurance
    • Rural Insurance
    • Domestic Insurance >
      • Home and Contents Insurance
      • Landlords Insurance
      • Motor Vehicle Insurance
      • Boat Insurance
      • Caravan Insurance
    • Travel Insurance
  • Request a Quote
    • Why Use A Broker
  • Claims
    • What to do in the event of a claim
  • Code of Practice
  • Make a Payment
  • News
  • Contact Us
    • Townsville - Head Office
    • Kirwan
    • Ayr
    • Ingham & FNQ
    • Charters Towers