WHAT TO DO IN THE EVENT OF A CLAIM
In all instances, contact our NQIB Claims Team as soon as possible and we will advise you on your next step. 

CALL US

Some quick tips that may assist you in the event of a claim:

Motor / Boat / Caravan

• Obtain other parties details (name, address, contact number, registration)
• Take photos of the damage to your vehicle and the other parties vehicle/s
• Do not admit liability to the other party
• Do not authorise your own repairs

Windscreen Claims

• Contact our Claims Team to arrange repairs
• If you have already arranged and  paid for repair or replacement, forward your invoices to our office and we will submit to your insurer

Property - Commercial / Domestic / Rural

• Always take photos of any damange
• Arrange any necessary repairs to make your property safe and minimise any further loss

Water Damage

• Engage a carpet restorer to extract water

Theft / Malicious Damage

• Report incident to police
• Supply proof of ownership of stolen items (photos, receipts etc.)

Machinery Breakdown / Fusion

• Obtain a repair report and quote / invoice to repair / replace

Glass Breakage

• Arrange any necessary repairs to make your property safe
• Contact our office and we will make any necessary arrangements for repair / replacement of the glass
• If you have arranged and paid for repair or replacement, forward your invoices to our office and we will submit them to your insurer

Loss of Stock

• Take photos as proof of loss before discarding any damaged / spoiled stock
• Make a comprehensive list of all damaged / spoiled stock or food
• Provide a quote / invoice to replace the lost stock

Liability / Professional Indemnity

• Do not admit any liability and contact our Claims Team immediately