Introducing our new look.
We would like to introduce you to a few changes that have been happening at NQIB.
NQIB has been providing Aussies with insurance cover for more than 37 years. We’re proud to be locally operated with offices in Townsville, Ingham, Innisfail, Tully and Ayr, where we live and work in the local community. We don’t just understand local issues, we’re affected by them – just like you, our customers. In August 2022, we became part of the Aviso Group, a national insurance broking group that provides the benefits of a national collective while allowing us to continue to deliver the trusted, North Queensland insurance services you know and expect from us.
We chose the Aviso Group because it was important to us to retain the autonomy to run and grow our business, while accessing support and products from a national collective. As part of the Group, we have now changed our logo and the look and feel of our branding across all company items moving forward.
Our new logo:
This change will bring with it exciting new opportunities to both our company and to you,
Why have we changed?
As mentioned, our new branding and logo brings national backing from other partners around the country.
This allows us to provide the best insurance products, service, and client experience to you.
The Aviso Advantage = Advice + Vision
What will change?
You will notice our existing logo will be replaced by our new NQIB logo on all new documentation from today, 14th February 2024.
What will not change?
There will be no changes to your existing insurance policies, apart from a whole new fresh and exciting look.
Our core customer focus, company values, office locations and staff will not change.
About the Aviso Group
Aviso stands for Advice and Vision. Aviso’s goal, like ours, is to always maintain a local focus on customers and build stronger relationships with insurance partners through the power of a collective. Aviso Group consists of 10 members, whom are extremely well established in their local regions with a loyal customer base, dedicated staff and core company values.
“We chose Aviso because they will help us nurture the businesses we’ve built and support us in delivering better insurance solutions to our customers. Over the past year, our relationships within the Group have grown and we’re very happy with the direction and freedom offered.
We’re looking forward to growing together and leveraging the opportunities for our customers afforded by the size and strength of the Group.” Ron Bellert, Chairman.
We thank you for your continued support and look forward to a mutually beneficial future with you. Should you have any questions or queries, please do not hesitate to contact your broker or local office.
Please find below some frequently asked questions which may answer some of your queries:
Will my Broker change?
No, your broker will remain the same. You will continue to receive the excellent service and response times you have come to enjoy.
Will any of my existing policies be affected by the change?
No. All existing policies with our old NQIB logo will still be valid and effective.
Will my local office location, or staff I deal with, change?
No, all our offices and staff remain the same, we’ve just updated our logo. Any other questions or concerns? Please contact our office or your broker anytime and we will assist.
To our clients, long term and new, all of us at NQIB would like to thank you for your support over the past year and we look forward to continuing our association in the new year.
We extend our best wishes to you and your family for the festive season and wish you a safe and prosperous new year.
Our offices will be closed from 5:00pm Thursday 21st December 2023 and will re-open 8:30am Tuesday 2nd January 2024.
To contact us over this period, please email your local office at:
These email addresses will be regularly checked, however for any urgent insurance or claims assistance please call our After-Hours emergency number - 07 4426 2893.
Kieran Volpe, Karen Hardy and Meghan Davies.
NQIB is happy to announce the recent acquisition of the longstanding and reputable Tully based ACME Insurance Brokers. In doing so, NQIB have reaffirmed their commitment to the Cassowary Coast region, having also opened an office in Innisfail in 2020.
Industry legend Karen Hardy, who started ACME in the late 1990’s, will stay on with NQIB in the Tully office, and continue to offer her client base the same level of knowledge and expertise that ACME clients have come to know and love over the years.
Commenting on the merger, Karen said “The time was right for me to make this move, I’ll now have the support of 40 staff and a dedicated claims team behind me. It made sense to merge with NQIB as, like ACME, they are a regional based broker, and have the same commitment to ensuring clients receive top service and best bang for their buck in a climate where insurance premiums and even obtaining cover can be difficult in our part of the world. I'm still working, I’m not going anywhere, the office hours and location will remain the same, just with a different logo on the front door”.
The merge, while challenging at times, has been very successful and we are looking forward to what the future brings for all involved. With Karen continuing in her vital role of Account Manager, we are fortunate that she is now supported by a dedicated team of professionals.
Kieran Volpe - FNQ Area Manager/Account Manager (pictured) – Kieran will provide Karen with much needed back up. He regularly travels from Ingham to Cairns and everywhere in between visiting clients and can often be found in our Innisfail and Tully offices. If you ever want to have a chat with him, please do not hesitate to call and find out when he will be through next.
NQIB Claims – At NQIB we have a dedicated Claims Team, headed by the 2023 NIBA Claims Broker of the Year, our Claims Manager, Charmaine Field. Charmaine and her team, Isabelle, Hayley, Bethany and Campbell, have taken over the management of all existing claims and are working through them with the aim of getting each claim settled as promptly as possible while working to get the best outcome for our clients.
Charlie Robinson – Charlie is our main Cassowary Coast Team Broking Support Officer. If you have any questions about your renewal, need a Certificate of Currency, need to make some changes or just need some clarification on something in relation to your policy, please do not hesitate to talk to Charlie.
Meghan Davies (pictured) – Based in our Innisfail office, Meghan will be your go to for all domestic insurance enquiries. Anything Home, Contents, Landlords, Private Motor, Boat or Caravan, Meghan will be your contact.
Elayna White & Rachel Hallam – will generally work behind the scenes but from time to time you may hear from them or speak to them in relation to your renewal, for any quotes you have requested, for changes you may need to make or for payment matters.
Samantha Baker - Sam will be our new receptionist & broking support officer in the Tully office. Starting on Tuesday 14th November, she will be your first point of contact at the office.
Kayla Farrell – Kayla is based in Townsville but has been heavily involved in the merge of the two companies. As our Special Project Officer with a great deal of policy and procedure knowledge, Kayla has been instrumental in the organisation and management of this project. She has also been the main broker, calling you to review your cover, before renewing your current policies. In time, once everything is in place, Kayla will step back from this role and the Tully/Cassowary Coast team will take on these tasks.
We have also put in place a dedicated email address for our Cassowary Coast clients to use: NQIB – Cassowary Coast - firstname.lastname@example.org. This email address can be used for all Cassowary Coast enquiries and will be monitored by a number of staff members to ensure all enquiries are actioned as quickly as possible. Your team can also be contacted on 07 4755 6160 during normal business hours. In the event of an after-hours insurance emergency, you can contact us on 07 4426 2893.
While the above team members are the front line for the Tully/Cassowary Coast offices, they are assisted by the rest of NQIB. We have offices in Townsville, Ingham and Ayr, staffed with experienced and supportive staff, available to help out when needed.
A little bit of additional information about NQIB and some exciting changes.
Prior to this merge, NQIB became part of the Aviso Group, a national insurance broking group that provides the benefits of a national collective while allowing us to continue to deliver the trusted, North Queensland insurance services you know and expect from us.
You can read more about this partnership and the Aviso Group here.
As part of our transition into this partnership, NQIB will be making some visual changes to our brand. Following the ACME/NQIB merge it only makes sense that our new Tully office be the first to adopt the new look.
A new logo and some new colours will start to appear in your correspondence and on the front of the office. Keep an eye out. It will be bright!
NQIB has been providing Aussies with insurance cover for more than 37 years. We’re proud to be locally operated with offices in Townsville, Ingham, Innisfail, Tully and Ayr, where we live and work in the local community. We don’t just understand local issues, we’re affected by them – just like our customers.
In August 2022, we became part of the Aviso Group, a national insurance broking group that provides the benefits of a national collective while allowing us to continue to deliver the trusted, North Queensland insurance services you know and expect from us.
We chose the Aviso Group because it was important to us to retain the independence to run and grow our business, while accessing support and products from a national collective.
About the Aviso Group
Aviso stands for Advice and Vision. Aviso’s goal, like ours, is to always maintain a local focus on customers and build stronger relationships with insurance partners through the power of a collective.
The Aviso Group comprises eleven insurance brokerages across five Australian states who together form a national broking group. Each Aviso Group partner is a leader in their broking market, bringing years of experience to the table, with a team of insurance professionals committed to delivering great service.
“We chose Aviso because they will help us nurture the businesses we’ve built and support us in delivering better insurance solutions to our customers. Over the past year, our relationships within the Group have grown and we’re very happy with the direction and freedom offered. We’re looking forward to growing together and leveraging the opportunities for our customers afforded by the size and strength of the Group.” Ron Bellert, Chairman.
The Aviso Group combines 29 offices nationally, 300+ employees, $500m in GWP and includes: Aviso WA Insurance Brokers (Formerly IC Frith WA), Fitzpatrick & Co Insurance Brokers (VIC), Aviso Broking (NSW, QLD), Aviso Select (NSW, QLD), Acumen Insurance Brokers (NSW), Aviso TAS Insurance Brokers (TAS), Aviso Integral Insurance Solutions (VIC), Grange Insurance Solutions (WA), Australian Risk Applications (NSW), North Queensland Insurance Brokers – NQIB (QLD) and Arete Risk and Insurance Solutions (QLD, NSW).
Aviso is part of the Steadfast Broker Network.
Aviso Group CEO Craig Robson said, “We’re thrilled to have NQIB as part of the Aviso Group and feel privileged John and Ron have entrusted us with the successful business they have built, as we continue to support them to grow it, into the future.”
The Aviso Group is owned by Envest, an insurance distribution network which invests in and supports innovative, best-in-class insurance and financial services businesses to achieve their growth objectives.
Envest partners are well established in their local regions and each has a loyal customer base, dedicated staff and strong company values.
For more information visit www.avisogroup.com.au and www.envest.com.au
All of us at NQIB would like to thank you for your support over the past twelve months and look forward to continuing our association in the new year.
We extend our best wishes to you and your family for the festive season and
wish you a safe and prosperous new year.
This November, North Queensland Insurance Brokers are taking part in #Stride4Stroke to raise vital funds and awareness for @strokefoundation.
Being a Stroke survivor at any age is incredible, but a Stroke survivor at 22 years old was never something our own Jade Bolam thought would be a part of her story.
“In October 2019, at the age of 22 I suffered a mild stroke which affected the right side of my brain causing paralysis to the left side of my body. I was extremely fortunate to have only spent 2 weeks in hospital, however, I did have to undertake a lot of therapy both physically and mentally.
Now 3 years on, I am living a healthy and active lifestyle and am able to enjoy all the things I did before. So, this year, I am once again wanting to give back to the people who helped me by fundraising for the Stroke Foundation and would appreciate any support for my #Stride4Stroke team to help me kick stroke to the curb.”
Please help us make a difference by donating to our fundraising page
When you run your own business you have to work hard at it for 12 months a year. That's why you need insurance that works just as hard - without taking a break. We can assist you to identify the day-to-day risks which your business faces, and help you to decide how to handle and manage those risks which you decide to transfer to insurance. We will help you find the right insurance solutions for your needs. Here's what we can do for you over the course of a year.
1. Tailoring your strategy - We can carry out a needs analysis to identify potential and existing risks to your business - taking into account any issues over the past 12 months. We do research on insurers to present you with a personalised report recommending the best option.
2. Placing cover - We implement your tailored insurance strategy, confirming and communicating the details of your policy and premiums.
3. Delivering ongoing service - We can handle the day-to-day management of your insurance cover, holding regular review meetings to make sure you continue to have the right level of protection and recommending changes where necessary to cover any new or emerging risks to your business.
4. Managing your claims - If you have a claim, we can support you through the entire claims process - negotiating with insurers and third parties to ensure the swift payment of any benefits. We can maintain up-to-date claims statistics and analysis on your claims frequency, severity, causes and trends so we can get the best outcome for you when it's time to renew your policy.
5. Renewing your cover - As the end of the year approaches, we can review any changes to your business over the course of the year - including any claims you made - and put together a proposal recommending the best option for you for the following year. here to edit.
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